Our alarm management solution is an easy-to-use, customizable system to ensure employees are responding to EAS alarms. It helps retailers preserve the effectiveness of their systems, prevent non-theft alarms and reduce their shrink and protect their profitability.

The solution consists of a small wall-mounted UltraLink^® linked to an acousto-magnetic EAS detection system at the store entrance, plus software to collect and transfer data to a centralized location for reporting.

Collecting the data
At the store level, the time, date and location of alarms are automatically logged by the UltraLink^®. Additional data-input by the staff is easy and provides valuable, real-time information about who responded and what caused the alarm. With just a few presses of the UltraLink^®’s keypad, an employee can move rapidly through a customized menu on the UltraLink^®’s LCD display. An optional scanner can quickly capture bar-coded receipts to capture item level data, and further reduce impact on staff time and customer inconvenience.

Mining and analyzing the data
The solution’s software transfers the data to a central location for analysis, generally at corporate headquarters via the existing corporate IT network. The data transfer happens transparently at customer-specified times. No customer IT development is needed.

Reporting and Managing
Rather than overload management with routine performance reports, we provide exception-based reporting that highlights issues customers decide are important to track. The reports are provided in graphical format, and can be delivered by email. With this level of business intelligence, retailers can respond more quickly to operational inefficiencies and address problems as they occur.

Smart Diagnostics Software
Provides diagnostic (online/offline) information for EAS hardware, ensuring systems are operational and sending an automatic email alert to store managers to avoid unnecessary service calls. The alerts can also be sent automatically to ADT Service, removing one step in the maintenance process.