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Sensormatic® Analytics and Retail Operation Services Helps Leading U.S. Retail Chains Follett Higher Education and Gordmans Department Stores Reduce Theft and Boost Store Performance |
 Follett Corporation is a $2.3 billion,
privately-held company that provides products, services and solutions to the educational marketplace. Follett Corporation was founded in 1873, and is headquartered in River Grove, Illinois.
To learn more about Follett, visit www.follett.com. |
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 Gordmans features a large selection of the latest styles and name brands at up to 60 percent off department and specialty store prices every day. The wide range of merchandise includes apparel for all ages, accessories, footwear, home fashions, gifts, designer fragrances, fashion jewelry, bedding and bath, accent furniture and toys. Founded in 1915, Gordmans operates 65 stores in 16 Midwestern and surrounding states. For more information about Gordmans, visit www.gordmans.com. |
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As retailers brave the challenging economic climate, many are cutting back on staff to curb operating costs and help improve profits. To weather the storm they are relying on smart technology tools to deliver actionable intelligence to prevent loss and enhance store performance. Across many vertical markets, retailers worldwide are experiencing a boost in productivity through Sensormatic
Analytics expanded services offered by ADT.
With Sensormatic Analytics retail operation services, retailers can get up to speed faster by working with a team experienced in generating effective reporting. Leading retailers such as Follett Higher Education and Gordmans are taking advantage of the teams' skills to make effective use of vast amounts of data to drive operational efficiencies. Sensormatic Analytics, a comprehensive exception reporting and performance improvement solution for retail loss prevention, provides retailers with intelligent data to help meet their profit margin goals.
To complement its Profit Navigation Systems product family, the retail operation services team is comprised of experienced retail loss prevention (LP) personnel who have successfully managed and improved loss prevention programs at both the corporate and the field level. With solid experience throughout the retail industry from big box to specialty, grocery to hard lines; they're ready to navigate retailers to the profits and performance they need to compete in the retail industry by designing and supporting customer programs that include:
- Proficiency training on understanding data and making it work
- Data analysis
- Assessment of the program designed around the use of the profit navigation systems
- System administration
- General LP procedure and program evaluation
- Consulting related to physical inventory preparation, execution and shrink analysis
Follett Higher Education, the largest college bookstore retailer in North America, augmented their Sensormatic Analytics NaviStor program with the support of retail operation services by developing improved key performance indicators and stronger exception reporting approaches through dashboard customization.
"Follett increased its exception detection rate by 87% and showed a decrease of 46% in average admission dollars indicating that they were uncovering cases much earlier."
- Tom Provost, Senior Manager Loss Prevention, Follett
Since deploying NaviStor exception reporting capabilities, Follett Higher Education, the largest college bookstore retailer in North America, increased its exception detection rate by 87% and showed a decrease of 46% in average admission dollars indicating that they were uncovering cases much earlier. With the additional support of Sensormatic Analytics retail operation services, Follett improved its key performance indicators and strengthened its exception reporting approaches with dashboard customization.
"Our largest growth has occurred over the last 20 years resulting in over 800 stores and high volume e-sales," said Tom Provost, Sr. Manager Loss Prevention, Follett. "In terms of loss prevention resources we are spread very thin to deliver bottom line shrink numbers. Retail operation services coupled with a solution like NaviStor, with investigative capabilities for identifying fraud, provided an optimum
return on investment (ROI) without having full-time dedicated resources found in larger retail operations. Now we can identify fraud and in turn create meaningful exception reports. Our investment has more than paid for itself."
The retail operation services team consults with retailers to help develop an effective exception reporting program in order to expedite and maximize their ROI. Whether they are looking to create an exception reporting program or further refine an existing program, the team will work with retailers to establish a strong foundational LP approach while still addressing any challenges unique to their store operations. The program can be customized to include an analysis of the entire LP effort depending on retailers' needs.
"The retail operation services team helped us interpret data from a statistical perspective to create more useful and meaningful exception reports and scorecards to achieve operational
improvements."
- Jeff Hunter, Manager of Investigations, Gordmans
Gordmans, a U.S. chain with 65 department stores represented in 16 states, features a wide selection of merchandise. By conducting proficiency training on their NaviStor POS exception reportingmodule, Gordmans reaped the benefits of the retail operation services teams' unique set of skills.
"To help us interpret data from a statistical perspective to create more useful and meaningful exception reports and scorecards, the team performed valuable refresher and proficiency training for our Asset Protection corporate users as well as Asset Protection District Managers and Market Managers. Their efforts resulted in educating our group in documenting areas of exposure and following up on identified suspect activity to produce more actionable data to achieve operational improvements," stated Jeff Hunter, Manager of Investigations for Gordmans.
"Through their on-site training on data analysis, exception reports and scorecards we are able to better analyze our own data, make better decisions on what and how much information to look at and ultimately how to measure and score the information to make it even more meaningful across the organization," added Hunter.
By combining good data with intelligent direction, Sensormatic Analytics retail operation services provides the analysis and measurement assessment to generate productive reports from retailers data.
"Our retail customers gain a tremendous advantage in tapping the analytical skills of the team," said Bill Handy, a member of the Sensormatic Analytics retail operation services team. "The retail operation services experts can maximize the capabilities of our store business intelligence technologies to create effective reporting that helps drive operational efficiency and profitability for retailers today - at a critical time when they need immediate results to be better positioned for future growth."
For more information on our retail operation services contact Bill Handy at bhandy@tycoint.com and Corey Adams at coreyadams@tycoint.com.
For more information on Sensormatic Analytics visit www.sensormatic.com/Products/StoreBusinessIntelligence2/SBI_home.aspx.
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