Sensormatic Retail On Services

Retail Services Redefined: Connected. Seamless. Secure.

In today’s retail environment, speed, efficiency and uptime are no longer optional — they’re essential.

Store visits by service teams should be the exception, not the rule. Relying solely on reactive, in-person maintenance is no longer viable in a world that demands agility and uninterrupted operations.

At Sensormatic, we believe service shouldn’t wait for something to go wrong. Our proactive approach leverages connected technologies and remote diagnostics to detect and resolve issues before they escalate — keeping your systems ahead of the curve, and your business one step ahead.

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Sensormatic Retail On Services – How does it work?

Sensormatic Retail On Services enables secure, real-time access to your devices — whether electronic article surveillance gates, monitoring units, sensors, or overhead antennas. System performance is continuously analysed, with live status updates available across all components.

Crucially, connectivity remains fully isolated from the retailer’s internal network, safeguarding IT infrastructure with robust protection.

All data transmission is handled exclusively via secure VPN connections, ensuring end-to-end encryption and comprehensive cyber security. Communications remain private, protected, and shielded from external threats.

Systems are monitored around the clock. In the event of an alert, a Sensormatic technician will remotely assess and resolve the issue. If an on-site visit is required, the engineer arrives fully informed — equipped with a complete incident history from the Remote Diagnostic Centre (RDC) and the necessary parts in hand. The result: faster resolution, reduced downtime, and minimal disruption to your operations.

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Key Benefits?

Real-Time System Visibility

Continuous monitoring and live status updates across all connected devices — from EAS gates to sensors — ensure full operational transparency.

Proactive Issue Resolution

Remote diagnostics detect and address potential faults before they escalate, reducing downtime and avoiding disruption.

Reduced On-Site Interventions

Fewer service visits mean lower operational costs and less disruption to store activity.

Secure, Isolated Connectivity

VPN-based access keeps retailer networks fully protected, with encrypted data transmission and robust cyber security.

Faster, Informed Field Support

When on-site service is required, technicians arrive fully briefed with incident history and the right parts — enabling swift resolution.

Improved System Reliability

Regular performance checks help maintain optimal functionality, supporting better customer experiences and operational efficiency.

Want to learn more?

Download our latest brochure to discover how Sensormatic Retail On Services can elevate your EAS operations — with smarter monitoring, faster response, and greater system reliability.

Download the Sensormatic Retail On Services Brochure

cover of sensormatic retail on services brochure

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