Today’s retailers know that digital transformation isn’t a sprint – it’s a journey. After all, there is no finish line, no moment where a retailer can ‘stop’ and claim success. But for retailers that are already under pressure to meet revenue goals with fewer resources, keeping an ever-growing technology stack current and competitive while managing day-to-day demands seems all but impossible.

But now there is a better way to update and improve your technology ecosystem, all while mitigating risk and ensuring seamless integrations.

It’s called services that connect source to store, and it is the latest offering from the retail experts at Sensormatic Solutions. Services that connect is an end-to-end partnership engagement that provides best-in-class support for your ongoing digital transformation. With it, retailers can access the hardware, software and solutions they already know and trust, plus the consultative implementation and procurement guidance of our Design, Deployment and Integration service, all in one arrangement.

It’s a fully customisable and completely scalable service that is easier to come by – and easier to pay for – than ever before.

Stores today are filled with IT dependencies: Electronic Article Surveillance (EAS), Radio Frequency Identification (RFID) technologies, hand-helds, video and more all need to work together seamlessly in order to deliver value for your stores and maximum return on your technology investments.

But turning those dependencies into a secure, fully interoperable and profitable ecosystem takes expertise that many retailers may not have in-house. This is where our Professional Services team and its Design, Deployment and Integration service comes in. With decades of combined experience and the expertise to build, test, deploy and integrate a wide variety of systems for almost every retail use case, our Design, Deployment and Integration team helps retailers to recap and improve their technology ecosystems with minimal risk.

It all starts with a four-step process we have fine-tuned over the course of countless arrangements with some of the world’s leading retailers:

1. Define: We start by defining and creating a statement of work that not only provides concrete deliverables and timelines, but also outlines predictable costs and financial milestones at every stage of your digital transformation. Then we identify the functional and design requirements of the technology solution(s) that are right for your stores and the staff or customers who will be using them.
2. Plan: With these fundamental components in place, we’ll work with your team to verify the solution’s initial requirements. Next, we commence the design and planning phase and ensure overall site readiness across all stores taking part in the pilot or implementation. At the same time, we identify and help you to procure the appropriate technology, complementary infrastructure, system integration, hosting environment, key stakeholders, transformation leaders and more.
3. Build and test: At this stage, we build the solution for real-world production deployments. This includes the selection of products, hardware, subscriptions and any additional IT-related needs, so all retailer systems are communicating as planned. We then test and validate it, to ensure its interoperability and deliver the desired results.
4. Implementation: Lastly, we deploy and integrate the solution in your production environments and deliver in-depth training to relevant stakeholders and assistants. With everything in place, we deliver ongoing value by providing best-in-class support to ensure seamless integration and adoption from the storefront, throughout the supply chain – and everywhere in between.

But we don’t stop there. Retailers who leverage our Design, Deployment and Integration service receive full support for the lifetime of the contract, helping to minimise downtime, decrease error rates, mitigate out-of-stocks and improve profitability.

It’s easy to see why so many retailers encounter challenges when undertaking transformational technology integrations in-house. It’s also easy to see why so many implementations do not meet key goals or objectives. With so many interdependencies in play, a small obstacle or error can easily become an insurmountable – and costly – roadblock.

This is why services that connect and our Design, Deployment and Integration service work in consultation with retailers throughout their transformation process, from evaluation and testing to procurement and implementation and beyond. In fact, while some organisations view digital transformation as something that happens to retailers, our approach ensures it happens with retailers.

Our trusted professionals don’t just help you to select the right technologies to propel your business – they also stay on hand to help you navigate any challenges around designing, piloting and implementing each solution. Because your needs change as new consumer preferences arise and new technologies emerge, you can now acquire and retain the level of support you received from our Design, Deployment and Integration service throughout the lifetime of your contract with services that connect.

Of course, services that connect and our Design, Deployment and Integration service don’t just deliver outstanding support and technology consultation. They also streamline and simplify the entire technology procurement and billing process, making life even easier for busy retailers.

They accomplish this by providing end-to-end retail solutions through one supplier, one point of contact, one point of escalation, one contract and one set of invoices to manage. That means you no longer have to contend with the hassle of managing different vendors with different processes, account managers and renewal schedules.

Instead of paying a fee for guidance and a fee for the various solutions you use, with services that connect you receive end-to-end strategic support, plus the hardware and software you need, as part of a consumption model that’s right for you.

It is a total retail solution that grows and scales as your needs evolve, and it is easier to take advantage of and simpler to pay for than ever before. But don’t take our word for it: to see how our Professional Services team and services that connect has delivered tangible real-world value for Brazil’s leading fashion and clothing retailer, read this case study.

No matter where you are in your digital transformation journey, services that connect and Sensormatic Solutions’ Design, Deployment and Integration service can add measurable value quickly.

Perhaps the easiest way to know if services that connect is the right option for you is by considering whether your stores already use Sensormatic’s industry-leading inventory management and loss prevention solutions, including:

• Labeling (printing, encoding)
• Hardware (RFID exit systems, infrastructure, tags and labels)
• Software subscriptions (TrueVue Cloud, Shrink Analyzer)

If you’re already using one or more of these solutions, you could get more from Sensormatic by bundling them with our Design, Deployment and Integration service and other services, such as:

• Professional Consulting
• Learner Services
• Managed and Support Services
• Customer Success
• Retail Consultancy

That’s the beauty of services that connect: You can easily get any or all of these offerings through a single arrangement with a single contract and a single point of contact. But even if you’re not already using any of our solutions or services, you can still get serious value from services that connect. Thanks to the programme’s fully customisable and scalable model, almost any major retailer will be able to see immediate and lasting value from services that connect.

After all, it’s not a ‘one-size-fits-all’ programme – it’s a ‘tailored size that fits you’ programme.

Whether you’re intending to start your organisation’s digital transformation or supercharge a transformation already in progress, services that connect and our Design, Deploy,ment and Integration service can help. With dedicated experts, decades of combined experience and industry-leading solutions across the supply chain and throughout your stores, services that connect can deliver tangible value for almost any retail organisation today.

To find out if services that connect is right for you, just contact our team. We’ll explore your options together and, if it’s a suitable fit, partner with you to build a programme that meets your unique needs and helps to elevate your retail operations.

Contact us today to start the conversation.