Boosting retail sales growth this festive season
The omnichannel customer experience
The peak shopping season of 2021 is upon us, and retailers are taking action with earlier-than-ever promotions, discounts and price-match guarantees. Analysts agree that customers are shopping earlier and want a seamless experience across all channels. Many retailers have already started amplifying customer interactions across touchpoints with relevant in-store only product offerings, events and online exclusives. The recruitment of seasonal assistants is a priority and strategic plans are set so that shopper expectations are met for Click & Collect and more.
Find out how you can gain a competitive advantage this Christmas by:
- tapping into data analytics
- enhancing your store layout
- ensuring assistants are prepared for the rush
- having processes in place that help your customer experience and bottom line