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Services that Connect: Delivering Value from Source to Store – and Across the Company

In previous articles, we have provided an overview of how services that connect source to store benefits retailers, and we have examined the ways that Sensormatic Solutions’ Design, Deployment and Integration and Professional Consulting services can deliver value during digital transformations. But if you still can’t quite see the full picture, don’t worry. After all, services that connect may only require a single contract arrangement, but it still provides end-to-end support and solutions across the retail company.

With so many services and solutions at work at so many points throughout the retail ecosystem, let’s examine how services that connect can benefit retailers from the source to the store – and across the entire retail company.

At the source

Your merchandise starts its lifecycle at the point of manufacture, and so do our services and solutions. That’s where our robust source tagging services come in, and this is where the value of services that connect truly begins.

When retailers opt to tag their merchandise at the source – rather than waiting until it arrives at a store’s loading dock – they are able to ensure that items are consistently tagged in order to meet loss-prevention best practices and brand guidelines. They can also trust that those items will arrive at the store ready for the sales floor. This frees assistants from the burden of tagging items once they arrive, enabling them to focus on more value-adding activities such as customer service.

But like the rest of the services and solutions contained within services that connect, the right source tagging programme will offer options. In fact, Sensormatic Solutions offers retailers the ability to choose between a variety of source tagging solutions, many of which are powered by Radio Frequency Identification (RFID) or combined with EAS technology. These solutions include labelling (printing, encoding) as well as RFID tags and software subscriptions (TrueVUE Cloud), meaning each retailer can choose the tagging solution that is right for their business and their products.

Ultimately, retailers can trust that merchandise tagged at the source will arrive at the right place at the right time – and with the right tags.

And when retailers leverage one of the source tagging solutions available through services that connect, they can rest assured that they will receive prompt end-to-end support when obstacles arise or when changes need to be made.

Across the supply chain

Once products leave the manufacturing premises or distribution centre, retailers often lose sight of where those products are and when they will arrive. For retailers still using legacy inventory management systems and processes, solving this problem and gaining visibility into the entire stock journey can seem impossible – but that’s where our Professional Consulting service can really add value.

Leveraging decades of retail experience and in-depth expertise in solving difficult supply chain challenges, our consultants work closely with retailers to develop customised RFID solutions that transform those legacy systems and processes to unlock true stock visibility.

This gives retailers better access to comprehensive merchandise flow data and enhances their ability to maintain control over shipping and stock levels, which means they can reliably get the right products to the right locations without needing high levels of safety stock. The end result? Not only better inventory accuracy and easier inventory management, but also fewer deliveries, greater profitability and more sustainable retail operations.

At the store

The real test of any retail operation comes once products arrive at the store. And when retailers take advantage of the full range of services and solutions available through services that connect, they can rest assured that their products not only arrive when and where they are needed, they can also trust that items are tagged consistently and correctly, making merchandise traceable within the store and even through the exit.

Meanwhile, customers can easily find what they’re looking for, make omnichannel purchases with confidence and walk away having had a positive brand experience. Plus, loss prevention teams can operate more effectively, in large part because they now have a complete picture of what is being taken, when it is being taken and from where.

Around the world

Retailers may be accustomed to procuring loss prevention solutions from one source and inventory management solutions from another. But relying on so many vendors also means managing multiple contracts and invoices, keeping track of a host of account managers and points of contact, and navigating an almost unlimited range of processes, policies and technical dependencies.

But with services that connect, retailers can rely on Sensormatic Solutions to deliver a fully customised suite of solutions and support from one end of the retail ecosystem to the other. That means retailers can get their hardware, software, tags, labels, services, support and even expert guidance from a single partner – and through a single contract. That’s one contract, one point of contact and one point of escalation when challenges arise.

Leveraging one partner for all of these services and solutions also makes billing easier than ever. Instead of paying separate fees for tags, enabling technologies and ongoing support, retailers can pay a single fee for the entire arrangement. And when a retailer’s needs change, services that connect can grow and change with them.

It is truly an end-to-end solution that grows and scales as retail needs evolve, and it is easier to take advantage of and simpler to finance than ever.

Find out if services that connect is right for you

If you are one of the countless retailers that already partners with Sensormatic Solutions, services that connect makes it even easier to get more from your existing arrangement. On the other hand, if you are just starting your RFID journey – or if you are evaluating new providers of loss prevention or inventory management solutions – services that connect can help you to access all the services and solutions you need for retail success from a single partner.

To discover if services that connect is right for you, visit these additional resources today. Or, if you’re ready to find out more about how services that connect can help you to optimise your operations, improve your profitability and deliver superior customer experiences, just contact us. Our team is standing by and ready to help you find out how a single customised engagement can transform your retail operations from source to store – and everywhere in between.

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