Retail has undergone a dramatic digital transformation over the last 18 months as a result of the COVID-19 pandemic. For example, traditional retailers are seeing increased customer demand for online shopping, buy online, pick up in store (BOPIS), and self-checkout options. While digitalization shifts were already underway prior to the pandemic, it has been accelerated by evolving customer expectations, causing retailers to adjust and pivot their own strategies to keep up. What does that mean for the future of retail?

Subramanian Kunchithapatham (KS), vice president of engineering at Sensormatic Solutions, had the opportunity to connect with Stephanie Postles, host of the Up Next in Commerce podcast (episode 115), to discuss how brick-and-mortar retailers can compete in a digital world.

Listen to their conversation to hear more about what trends will shape the world of retail, and how the industry will evolve in the coming months and years. Additionally, KS explores how the pandemic has accelerated the need for smart solutions, like Sensormatic IQ, the new intelligent operating platform for retail, and how it is helping move the “outcome as a service” model forward.

Listen to the full podcast below as well as on Mission.org, Apple Podcasts, Google Podcasts, or Spotify Podcasts.