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Press Release

ShopperTrak earns industry recognition for commitment to delivery excellence and driving retail value

January 14, 2018


Retailers give ShopperTrak solutions high marks for customer satisfaction and ROI

NEUHAUSEN, Switzerland—(January 14, 2018)— Tyco Retail Solutions today announced its traffic insights solution brand, ShopperTrak, achieved top ratings in the 2017 RIS Software LeaderBoard for its on-going commitment to delivery excellence and driving retail value. In the annual report, retailers ranked ShopperTrak in the Top 10 for categories focused on customer satisfaction, retailer return on investment, and total cost of operations.

While other industry reports are based on analyst votes, the LeaderBoard uses an independent research firm to establish customer satisfaction scores based on evaluations submitted by more than 300 different retail companies. RIS News explains, “The Customer Satisfaction score is the signature element in the LeaderBoard survey and is unique in that no other report by any research or analyst firm measures Customer Satisfaction ratings of retail software vendors based on evaluations completed by hundreds of retailers.”

“Customer satisfaction motivates everything we do,” said Bill McCarthy, general manager of ShopperTrak Americas. “We strive to create meaningful working relationships with our clients and provide a valuable impact to their business. We’re honored to be recognized by our customers in the 2017 RIS News LeaderBoard, which demonstrates our commitment to customer satisfaction and delivery excellence.”

The ShopperTrak team is dedicated to ensuring the delivery of best-in-class solutions and services for its customers. At the heart of all customer relationships is the ShopperTrak professional services team, consisting largely of engagement managers who possess extensive retail experience. They are focused on ensuring customers realize optimum value and ROI from ShopperTrak technology, insights and services specific to their business operations. This is evident by award winning customer success stories such as the annual Retail TouchPoints Store Operations Superstar Awards, illustrating how ShopperTrak solutions and services enable retail customers to better understand and leverage shopper traffic insights.

ShopperTrak traffic solutions and valuable new insights are currently being demonstrated at National Retail Federation 107th Annual Convention & EXPO at the Jacob K. Javits Convention Center in New York City. Visit Tyco Retail Solutions’ booth #3103 from January 14-16 to see firsthand how they are helping retailers “Experience What’s in Store.”

For more information about ShopperTrak, please visit:

About Johnson Controls

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. We deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®. For more information, visit or follow @johnsoncontrols on Twitter.

About Sensormatic Solutions

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls enabling smart and connected shopper engagement. By combining critical insights into retail inventory, shopper traffic and loss prevention, Sensormatic Solutions powers operational excellence at scale and helps create unique shopping experiences. Our solutions deliver real-time visibility and predictive analytics for accurate decision-making across the enterprise, enabling retailers to confidently move into the future. With more than 1.5 million data collection devices in the retail marketplace, we capture 40 billion shopper visits and track and protect billions of items each year. Our retail portfolio features the premier Sensormatic, ShopperTrak and TrueVUE brands. Please visit or follow us on LinkedIn, Twitter, and our YouTube channel.
Jason Shockley
Sensormatic Solutions by Johnson Controls
Work: +1-561-912-6045
Anne Lines
Matter on behalf of Tyco Retail Solutions
Work: +1-978-518-4512
Ryan Nolan
Johnson Controls
Work: +1-414-524-6170

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© 2019 Johnson Controls. All Rights Reserved. SENSORMATIC, SHOPPERTRAK, TRUEVUE and the product names listed above are trademarks and/or registered trademarks. Unauthorized use is strictly prohibited.


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