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Press Release

Sensormatic Solutions powers retail operations with combination of smart, connected theft detection and cloud-based shrink management

August 27, 2019


Retailers can take loss prevention to next level with smarter, faster, data-driven decision making

NEUHAUSEN, Switzerland — (August 27, 2019) — Johnson Controls today announced that Sensormatic Solutions, its leading global retail solutions portfolio, now offers retailers the powerful combination of cloud-based shrink management services in a single, smart detection platform to enhance store performance, maximize Electronic Article Surveillance (EAS) investments, and better manage loss.

The latest offering combines cloud-based Sensormatic Shrink Management as a Service (SMaaS) with the next generation Sensormatic Synergy Storefront Detection Series. SMaaS provides retailers with both device management and predictive analytics to better manage shrink and address underlying root causes. Sensormatic Synergy systems leverage the power of multiple technologies at the storefront to help retailers enhance loss prevention efforts and boost store performance. These integrated solutions are now available with an extended warranty that reflects the quality of the genuine Sensormatic brand, through an extensible and modular platform that can take retailers into the future.

“Being able to offer our retail customers the smart technology of Sensormatic Synergy, combined with the actionable insights of SMaaS and an unmatched extended warranty, helps them confidently drive better decision making, reduce shrink and improve sales,” said Craig Szklany, vice president of solutions management, Sensormatic Solutions. “Genuine Sensormatic is a brand synonymous with innovation, quality and service retailers worldwide have trusted for over five decades. The combination of Synergy and SMaaS offers our customers new future-proof technology for next generation retailing.”

Retailer Benefits of Real-Time Shrink Intelligence in the Cloud

SMaaS is designed to help retailers reduce shrink, improve sales and optimize staffing for a new generation of innovative loss prevention. This game-changing service helps ensure better equipment uptime and delivers actionable intelligence for Loss Prevention, Store Operations and Merchandising. With easy to navigate dashboards, Sensormatic SMaaS helps make sense of the data so retailers can identify problems earlier and make better informed decisions.

Asda, one of Britain’s leading retailers serving over 18 million customers every week, is committed to digital transformation that enhances the shopper experience. As part of this journey, Asda wanted a platform that could provide centralized visibility into loss prevention and operational metrics in all 642 stores across the UK. With Sensormatic SMaaS, Asda now has a fully connected estate and a browser-based, real-time view of its entire shrink management ecosystem. This enables increased reliability and performance of their EAS systems, while gaining a deeper line of sight into shrink to make effective data-driven decisions for better loss protection management.

Retailer Benefits of Powerful, Smart, Connected Synergy Detection

With the next generation portfolio of intelligent, interconnected and modular Synergy detection systems, retailers can take their loss prevention program to the next level. The Synergy Series helps retailers maximize their EAS investments by providing a clear migration path to RFID technology and by gathering valuable shopper, inventory and EAS intelligence to drive better store performance. Synergy seamlessly integrates multiple technologies including AM, RFID, Video and Traffic, which feed critical and actionable data to its reporting platform for increased store intelligence and optimal retailer value. Its data intelligence capabilities also offer retailers a building block to future Internet of Things (IoT) applications.

To learn more about the portfolio of Sensormatic EAS systems, click here.

About Johnson Controls

Johnson Controls is a global leader creating a safe, comfortable and sustainable world. Our 105,000 employees create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities in 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings. For more information, visit or follow @johnsoncontrols on Twitter.

About Sensormatic Solutions

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls enabling smart and connected shopper engagement. By combining critical insights into retail inventory, shopper traffic and loss prevention, Sensormatic Solutions powers operational excellence at scale and helps create unique shopping experiences. Our solutions deliver real-time visibility and predictive analytics for accurate decision-making across the enterprise, enabling retailers to confidently move into the future. With more than 1.5 million data collection devices in the retail marketplace, we capture 40 billion shopper visits and track and protect billions of items each year. Our retail portfolio features the premier Sensormatic, ShopperTrak and TrueVUE brands. Please visit  Sensormatic Solutions or follow us on LinkedInTwitter, and our YouTube channel.


© 2019 Johnson Controls. All Rights Reserved.  SENSORMATIC, SHOPPERTRAK, TRUEVUE and the product names listed above are trademarks and/or registered trademarks.  Unauthorized use is strictly prohibited.


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