Support and Service
Global contacts for Sales, Technical, and Product SupportNeed help? Here's where to find it.
When you need service or support, we’re here to help. If you have questions, concerns, or a new service request, contact your local Sensormatic Solutions support team using the information below.
Asia and the Pacific Offices
Australia
Sales & Inquiries
Sensormatic (LP & RFID)
Toll-free from Australia
1 800 736 767
ShopperTrak (Traffic Insights)
+61 (03) 9070 6474
APAC_Shoppertrak_Sales_Enquiries@shoppertrak.com
China
Sales & Inquiries
Sensormatic (LP & RFID)
400-920-0366 Retail
020-33970930 Source Tagging
Weekdays 9:00 AM - 5:00 PM CT
ShopperTrak (Traffic Insights)
400-801-8802
Hong Kong, China
Sales & Inquiries
Sensormatic (LP & RFID)
+852 2758 0020
ShopperTrak (Traffic Insights)
+852 5590 2595
India
Sales & Inquiries
Sensormatic (LP & RFID)
Toll-free from India
1-800-102-8926
Japan
Sales & Inquiries
Sensormatic (LP & RFID)
+81 44 330 9176
ShopperTrak (Traffic Insights)
+81 44 330 9176
Macao, China
Sales & Inquiries
Sensormatic (LP & RFID)
+853 0800 770
ShopperTrak (Traffic Insights)
+852 5590 2595
Malaysia
Sales & Inquiries
Sensormatic (LP & RFID)
+603 7628 4300
ShopperTrak (Traffic Insights)
+6016 333 9890
New Zealand
Sales & Inquiries
Sensormatic (LP & RFID)
Toll-free from New Zealand
0800 736767
ShopperTrak (Traffic Insights)
+61 (03) 9070 6474
Singapore
Sales & Inquiries
Sensormatic (LP & RFID)
+65 315 77389
ShopperTrak (Traffic Insights)
+6016 333 9890
South Korea
Sales & Inquiries
Sensormatic (LP & RFID)
+82 2224 03564
ShopperTrak (Traffic Insights)
+6016 333 9890
Taiwan, China
Sales & Inquiries
Sensormatic (LP & RFID)
+886 8005 80688
ShopperTrak (Traffic Insights)
+852 5590 2595
Europe, MidEast and Africa Offices
Austria
Sales & Inquiries
Sensormatic (LP & RFID)
(+43) 57 474 122
service.austria@jci.com
Mon - Fri: 9am - 5pm CET
ShopperTrak (Traffic Insights)
(+49) 30 2555 97 60
shoppertrakisupportgermany@shoppertrak.com
Mon - Fri: 9am - 5pm CET
24/7 Helpdesk
Toll-Free from Austria
0800 295 136
From all other countries
(+44) 203 810 9533
Belgium
Sales & Inquiries
Sensormatic (LP & RFID)
(+32) 04 99 80 00 03
retailsav@tycoint.com
ShopperTrak (Traffic Insights)
(+33) 01 55 12 10 00
Service, Install & Technical Queries
Sensormatic (LP & RFID)
retailprojects@jci.com
ShopperTrak (Traffic Insights)
(+33) 01 87 40 67 74
shoppertrakisupportfrance@shoppertrak.com
Czechia
Sales & Inquiries
Sensormatic (LP & RFID)
+420 606 784 643
France
Sales & Inquiries
Sensormatic (LP & RFID)
(+33) 01 39 30 74 20
retailsav@tycoint.com
ShopperTrak (Traffic Insights)
(+33) 01 55 12 10 00
Service, Install & Technical Queries
Sensormatic (LP & RFID)
retailprojects@jci.com
ShopperTrak (Traffic Insights)
(+33) 01 87 40 67 74
shoppertrakisupportfrance@shoppertrak.com
Germany
Sales & Inquiries
Sensormatic (LP & RFID)
(+49) 700 23 8000 30
service.germany@jci.com
Mon - Fri: 9am - 5pm CET
ShopperTrak (Traffic Insights)
(+49) 30 2555 97 60
shoppertrakisupportgermany@shoppertrak.com
Mon - Fri: 9am - 5pm CET
24/7 Helpdesk
Toll-Free from Germany
0800 180 0729
From all other countries
(+44) 203 810 9533
Ireland
Sales & Inquiries
Sensormatic (LP & RFID)
(+44) 0344 800 1999
Sensormatic_UKI_Sales@jci.com
ShopperTrak (Traffic Insights)
(+44) (0) 800 458 3668
Service, Install & Technical Queries
Sensormatic (LP & RFID)
sensormaticservice@jci.com
ShopperTrak (Traffic Insights)
ShopperTrakiSupport@Shoppertrak.com
Italy
Sales & Inquiries
Sensormatic (LP & RFID)
(+39) 023 055 0510
salesitaly@jci.com
ShopperTrak (Traffic Insights)
(+39) 340 517 5074
info.it@shoppertrak.com
Service, Install & Technical Queries
Sensormatic (LP & RFID)
(+39) 023 055 0530
serviceitaly@jci.com
ShopperTrak (Traffic Insights)
shoppertrakisupportitaly@shoppertrak.com
Nordic Countries
Sales & Inquiries
ShopperTrak (Traffic Insights)
(+33) 01 55 12 10 00
Service, Install & Technical Queries
ShopperTrak (Traffic Insights)
(+33) 01 87 40 67 74
shoppertrakisupportfrance@shoppertrak.com
Portugal
Slovakia
Sales & Inquiries
Sensormatic (LP & RFID)
+420 606 784 643
Spain
Sales & Inquiries
Sensormatic (LP & RFID)
(+34) 91 954 58 60 (Option 1)
acomercial@jci.com
Mon - Fri: 9am - 3pm CET
Service, Install & Technical Queries
Sensormatic (LP & RFID)
(+34) 91 954 58 60 (Option 2)
resolve@jci.com
Mon - Fri: 9am - 5pm CET
Switzerland
Sales & Inquiries
Sensormatic (LP & RFID)
(+49) 700 23 8000 30
service.germany@jci.com
Mon - Fri: 9am - 5pm CET
ShopperTrak (Traffic Insights)
(+49) 30 2555 97 60
shoppertrakisupportgermany@shoppertrak.com
Mon - Fri: 9am - 5pm CET
24/7 Helpdesk
Toll-Free from Switzerland
0800 563 079
From all other countries
(+44) 203 810 9533
United Kingdom
Sales & Inquiries
Sensormatic (LP & RFID)
(+44) 0344 800 1999
Sensormatic_UKI_Sales@jci.com
ShopperTrak (Traffic Insights)
(+44) (0) 800 458 3668
Service, Install & Technical Queries
Sensormatic (LP & RFID)
sensormaticservice@jci.com
ShopperTrak (Traffic Insights)
ShopperTrakiSupport@Shoppertrak.com
Central and South America Offices
Brazil
Sales & General Inquiries
Sensormatic (LP & RFID)
+55 11 4166 4400 São Paulo
Toll-free from Brazil
0800 892 0003
Hours of Operation
Sensormatic (LP & RFID)
Monday - Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Chile
Sales & General Inquiries
Sensormatic (LP & RFID)
+56 9663 78862
ShopperTrak
+52 55 7920 1411
Service, Install & Technical Queries
Sensormatic (LP & RFID)
co.servicioalcliente@jci.com
ShopperTrak
SupportLA@ShopperTrak.com
Hours of Operation
Sensormatic (LP & RFID)
Monday - Friday 9:00 AM - 5:00 PM
ShopperTrak Analytics
Monday - Friday 9:00 AM - 7:00 PM
Colombia
Sales & General Inquiries
Sensormatic (LP & RFID)
+57 3165 297116
ShopperTrak
+52 55 7920 1411
Service, Install & Technical Queries
Sensormatic (LP & RFID)
co.servicioalcliente@jci.com
ShopperTrak
SupportLA@ShopperTrak.com
Hours of Operation
Sensormatic (LP & RFID)
Monday - Friday 9:00 AM - 5:00 PM
ShopperTrak
Monday - Friday 10:00 AM - 7:00 PM
North America Offices
Canada
Sales and General Inquiries
+1-800-387-6990
Mon - Fri: 9am - 5pm EST
7 Paget Road, Brampton, ON, L6T 5S2
Existing Customers Service/Support:
crc@jci.com
Mexico
Sales & General Inquiries
Sensormatic (LP & RFID)
+52 55 5488 8000
ShopperTrak
+52 55 7920 1411
Service, Install & Technical Queries
Sensormatic (LP & RFID)
serviciossensormatic@jci.com
ShopperTrak
SupportLA@ShopperTrak.com
Hours of Operation
Sensormatic (LP & RFID)
Monday - Friday 09:00 AM - 5:00 PM
ShopperTrak Analytics
Monday - Friday 09:00 AM - 7:00 PM
United States
Sales and General Inquiries
+1-800-642-7505
Mon - Fri: 9am - 5pm EST
Existing Customers Service/Support:
crc@jci.com
Billing/Collections
BTS-NA-Retail-Billing@jci.com
Remittance
REMIT.SENSORMATIC@jci.com
ShopperTrak Service & Support Queries
ShopperTrak Service/Support