2021 Holiday Consumer Sentiment Survey Takeaways

What should retailers expect from consumers during the busiest shopping season? Our survey provides insights on shopper behavior for the holidays.

We gathered data from U.S. consumers on the top takeaways for a peek at this year’s holiday season. Survey questions touched on key aspects – from where consumers are preferring to shop to how. We have it covered: from buy online pick up in-store (BOPIS) and buy online pick up at curbside (BOPAC), to the full in-store and in-person holiday 2021 experience. And, how strong exactly is the shopper preference to see and touch items before purchase?

Our slide show provides a glimpse of the top takeaways to fill you in on what to expect from this year’s shopper journey.


Want to learn more from our 2021 Holiday Consumer Sentiment Survey? Click here now.