Press Release

Sensormatic Solutions to Debut VisionWorks at NRF 2021

January 13, 2021


  • VisionWorks provides retailers with new deep learning-based computer vision AI models for unmatched operational insights
  • A component and building block of Sensormatic IQ, an intelligent operating platform for Retail
  • Showcasing at NRF 2021 – Chapter One, Jan. 12-14, 19, 21-22 and within the Sensormatic Innovation Experience

two retail associates in stock room looking at device

NEUHAUSEN, Switzerland, January 13, 2021—Johnson Controls, a global leader for smart and sustainable buildings, and the architect of OpenBlue connected solutions, today announced that Sensormatic Solutions, its leading global retail solutions portfolio,will debut it latest offering, VisionWorks, as part of the Sensormatic IQ intelligent operating platform, at NRF 2021.

AI & ML-powered VisionWorks analytics to provide real-time data, insights and reporting

VisionWorks is Sensormatic’s Computer Vision offering designed to deliver retail operational insights based on best-in-class deep learning Artificial Intelligence (AI) models. VisionWorks is created in partnership with Intel and optimized for retail using Sensormatic Solutions proprietary AI algorithms. VisionWorks can be easily deployed in a Sensormatic Smart Hub appliance leveraging existing camera infrastructure. The new offering provides retailers with easy access to real-time data, prescriptive insights, and reporting in a one-stop, consolidated dashboard.

“VisionWorks is a building block and data source to our intelligent operating platform, Sensormatic IQ, providing new, actionable insights into any retail environment,” said Subramanian Kunchithapatham, vice president of engineering, at Sensormatic Solutions. “VisionWorks modularized architecture enables plug & play of use case specific Vision Agents to adapt to ever-changing needs of retailers. New Vision Agents that target specific retail use cases are continually in development to maximize performance and address unsolved business challenges for retailers.”

Each Vision Agent performs a specific task to solve a real-world retail challenge with more in the works such as customer engagement, associate engagement, loitering, curbside pickup, shelf sweep and shelf replenishment. The following Vision Agents are available right now:

  • Occupancy: helps retailers comply with public health directives without allocating additional staff resources. Using existing camera feeds, this solution features a live occupancy tracker to ensure that store occupancy does not exceed retailer-configured limits.
  • Line Queue / Social Distancing: monitors queuing areas to determine the number of people who are currently waiting in line, as well as the hourly average. An alert is triggered when the number of people waiting exceeds a set threshold.
  • Mask Detection: ensures the safety of shoppers and employees by using store video feeds to detect the use of facial masks within a pre-determined area of the store, as set by local health directives.
  • Audience Measurement: determines the type of customers that enter the store by giving insights into their demographics and approximate mood. Insights are gathered by anonymously categorizing customers that linger in an assigned camera’s field of view for an extended period, measuring gender, relative age, gaze direction and audience sentiment.
  • Traffic: provides insights on traffic patterns and observes the path to purchase of the shoppers located within the store. Retailers can learn about consumer behavior through data on dwell time, lateral customer movement, customer directionality and average traffic counts.

VisionWorks is the latest offering in Sensormatic Solutions integrated portfolio which includes its flagship analytics platforms - TrueVUE Cloud, Shrink Management as a Service (SMaaS) and Traffic (STaN). The power of Sensormatic IQ is its combined insights into inventory, shopper behavior, loss and liability, and more, generating the predictive and prescriptive insights needed to Fast Forward Retail.

For more information on VisionWorks, please go to or enter the Sensormatic Innovation Experience, a virtual tour with demos of Sensormatic Solutions latest offerings, which is on display at this year’s virtual NRF 2021.

About Johnson Controls

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. We deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, YORK®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®. For more information, visit or follow us @johnsoncontrols on Twitter.

About Sensormatic Solutions

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement. Our intelligent digital operating platform - Sensormatic IQ - combines the full Sensormatic Solutions portfolio, including unmatched insights into retail inventory, shopper behavior, and loss and liability, and Retailer and third-party solutions with advanced technologies, like AI and Machine Learning. This enables retailers to act on prescriptive, data-driven outcomes and confidently move into the future. Our retail portfolio features the premier Sensormatic, ShopperTrak and TrueVUE brands. Please visit Sensormatic Solutions or follow us on LinkedIn, Twitter, and our YouTube channel.


© 2021 Johnson Controls.  All Rights Reserved. SENSORMATIC, SHOPPERTRAK, TRUEVUE and the product names listed above are trademarks and/or registered trademarks. Unauthorized use is strictly prohibited.

Media Contacts

Kim Melvin
Sensormatic Solutions by Johnson Controls
Work: +1 561-912-6804
Jaclyn Messina
Sensormatic Solutions by Johnson Controls
Work: +1 561-235-6458
Anne Lines
Matter on behalf of Sensormatic Solutions
Work: +1-978-518-4512
Ryan Nolan
Global Public Relations Program Manager
Building Technologies & Solutions, Johnson Controls
Work: +1-414-524-6170
Mobile: +1-414-378-9641


data chart with unlabeled vertical bars and horizontal trend line

Contact us to learn more about Shopper Insights

Contact Us